We are pleased to announce that Downton Surgery will be moving to SystmConnect.
SystmConnect is an online consultation platform that enables effective communication with patients. SystmConnect helps improve access and manage demand to the surgery.
SystmConnect allows you to request help with a new or existing health condition. You can also use the service to send administrative requests such a request a new Fit Note or ask about recent test results. You can also send us medication queries.
You will be able to access SystmConnect through our surgery website. You do not need to have an account to access. You can also log in using existing NHS app or systmonline profile credentials. Patients will receive replies via their preferred communication route, whether that be a phone call, app notification or email.
Using this service to make requests allows you access help efficiently without needing to hold on the phone. You can provide us with all the information that is needed, without having to contact us multiple times. This will result in less phone traffic and allow us to use our resources in the most effective manner.
The minority of patients who do not have access to the internet or a relative/friend to help do this for them, can still phone/attend the surgery and a Care Coordinator (receptionist) will fill out a form on their behalf.
We are looking forward to implementing this service and we are committed to providing the best care possible. We appreciate your support during this transitional period.
We will continue to update you as we progress, and further information will be provided.
Thank you for your cooperation,
Downton Surgery
10/02/25 Systmconnect now live for admin requests! Click on image below or click here to Start Online Consultation

