Downton Surgery respects your privacy and is committed to protecting your personal data.
This privacy notice explains how we look after your personal data when you visit our
website, and tells you about your privacy rights and how the law protects you.
Purpose of this Privacy Notice
This privacy notice explains how Downton Surgery collects and processes your personal data
through your use of the surgery website. Any data relating to a child must be provided by
their legal guardian. Please read this privacy notice together with any other privacy notice
or fair processing notice we may provide on specific occasions when we’re collecting or
processing personal data about you, so you’re fully aware of how and why we’re using your
data. This privacy notice supplements those other notices and doesn’t override them.
Changes To This Privacy Notice, and Your Duty to Inform Us of Changes
This version was last updated in [MONTH YEAR — needs current date].
It’s important that the personal data we hold about you is accurate and current. Please keep
us informed if your personal data changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking
those links or enabling those connections may allow third parties to collect or share data
about you. We don’t control these third-party websites and aren’t responsible for their
privacy statements. When you leave our website, we encourage you to read the privacy notice
of every website you visit.
The Data We Collect About You
Personal data, or personal information, means any information about an individual from
which that person can be identified. It doesn’t include data where the identity has been
removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, grouped
as follows:
Identity Data includes name, gender, date of birth, address, telephone number, email,
NHS number.
Contact Data includes email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type
and version, time zone setting and location, browser plug-in types and versions, operating
system and platform, and other technology on the devices you use to access this website.
Special Categories of Data includes sensitive medical details such as symptoms,
conditions, biometrics, family history, medication and any other health data you provide by
filling in a form on the website.
Usage Data includes information about how you use our website, products and services.
We also collect, use and share Aggregated Data, such as statistical or demographic data,
for any purpose. Aggregated Data may be derived from your personal data but isn’t considered
personal data in law, as it doesn’t directly or indirectly reveal your identity — for
example, we may aggregate Usage Data to calculate the percentage of users accessing a
specific website feature. However, if we combine Aggregated Data with your personal data so
that it can identify you, we treat the combined data as personal data under this notice.
If You Fail To Provide Personal Data
Where we need to collect personal data so that information can be forwarded via the practice
website to the GP practice you’ve chosen, and you don’t provide that data when requested, we
may not be able to send the information to the GP practice. This doesn’t affect your ability
and freedom to visit your medical practitioner.
How Is Your Personal Data Collected?
You may give us your Identity, Contact and Special Categories of Data by filling in forms,
or through automated technologies or interactions. As you interact with our website, we may
automatically collect Technical Data about your equipment, browsing actions and patterns. We
collect this personal data using cookies, server logs and similar technologies. We may also
receive Technical Data about you if you visit other websites using our cookies.
How We Use Your Personal Data
We collect the personal data you volunteer while using our services. We don’t collect
information about our visitors from other sources, such as public records, bodies, or
private organisations. We don’t use personal data for any purpose other than:
- to send you confirmation of requests you’ve made to us
- to send you information when you request it
We intend to protect the quality and integrity of your personally identifiable information,
and have implemented appropriate technical and organisational measures to do so. We ensure
your personal data isn’t disclosed to State institutions and authorities except where
required by law or other regulation.
Data Security
We’re committed to protecting your privacy, and will only use information collected
lawfully, in accordance with:
- Data Protection Act 2018
- UK General Data Protection Regulation (UK GDPR)
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality, Information Security and Records Management
- Information: To Share or Not to Share Review
We have procedures in place to deal with any suspected personal data breach, and will notify
you and any applicable regulator of a breach where we’re legally required to do so.
Data Protection Officer
Our Data Protection Officer is [NAME], who can be contacted at [EMAIL] or [PHONE] with any
questions about how we handle your personal data.
(Needs your input: DPO name and contact details.)
Data Retention — How Long Will You Use My Personal Data For?
We only retain your personal data for as long as necessary to fulfil the purposes we
collected it for, including satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature and
sensitivity of the personal data, the potential risk of harm from unauthorised use or
disclosure, the purposes we’re processing it for and whether we can achieve those purposes
by other means, and the applicable legal requirements.
Integrated Care Record
The Bath and North East Somerset, Swindon and Wiltshire Integrated Care Record (BSW ICR) is
a digital care record system for sharing information across Bath and North East Somerset,
Swindon and Wiltshire. It allows instant, secure access to your health and social care
records for the professionals involved in your care.
Relevant information from your digital records is shared with the people who look after you,
giving them up-to-date information to make your care safer and more efficient.
Downton Surgery uses the system to access your data and provide relevant information about
you and your health to those involved in your care.
Find out more about BSW ICR and how your information is being used
Your Legal Rights
Under certain circumstances, you have rights under data protection law in relation to your
personal data: