Accessibility

To help us make the Downton Surgery website accessible for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities and user friendly for everyone.

Accessibility Statement for Downton Surgery

This website is run by Downton Surgery. We want as many people as possible
to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser or device settings
  • zoom in up to 300% without the text spilling off the screen
  • navigate the site using just a keyboard
  • navigate the site using speech recognition software
  • listen to the site using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device
easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • some pages use bold text where a proper heading should be used, which can make
    the page harder to navigate with a screen reader
  • some pages have had layout errors that duplicate content unnecessarily

We are working through these issues — see “What we’re doing to improve
accessibility” below.

Feedback and contact information

If you need information on this website in a different format, such as
accessible PDF, large print, easy read, audio recording or braille:

For full contact details and building accessibility information, visit our contact us page

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you
find any problems not listed on this page, or think we’re not meeting
accessibility requirements, contact us:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing
the Public Sector Bodies (Websites and Mobile Applications) (No. 2)
Accessibility Regulations 2018 (the “accessibility regulations”). If you’re
not happy with how we respond to your complaint, contact the
Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Downton Surgery is committed to making its website accessible, in accordance
with the accessibility regulations.

Compliance status

This website is partially compliant with the Web Content Accessibility
Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some page sections use bold paragraph text in place of proper heading
    markup, which does not meet WCAG 2.2 success criterion 1.3.1 (Info and
    Relationships). We plan to fix this by 10/8/2027.

What we’re doing to improve accessibility

We are reviewing the site page by page to fix heading structure, replace
non-accessible documents, and remove layout errors. This statement will be
updated as fixes are made.

Preparation of this accessibility statement

This statement was prepared on 10/6/26. It was last reviewed on 10/8/26.

This website was last tested on 10/6/26. The test was carried out by
Downton Surgery.

Can we improve?

We believe we’ve achieved our goal of Level AA accessibility and we try our best to monitor the practice website regularly to maintain this. But if you do find any problems, please get in touch with us.