The right way to contact us, depending on what you need
Clinical queries (anything about your health, symptoms, medication, or care) —
contact us online or by phone, during opening hours.
Or call us on 01725 510296, 8:00am to 6:30pm, Monday to Friday.
We do not respond to clinical queries by email. Our email inbox isn’t monitored by a
clinical triage team, so there’s no guarantee anyone will assess how urgent your message is,
or when it will be picked up. For anything about your health, please use SystmConnect or the
phone instead.
General queries, complaints, comments, and business/administrative matters — email us:
bswicb.downton.surgery@nhs.net
This includes things like feedback, complaints, and non-clinical business correspondence.
For complaints specifically, see our complaints procedure for the fastest route.
Address
Downton Surgery, The Surgery, Moot Lane, Downton, Salisbury, SP5 3JP
Opening hours
Surgery: 8:00am to 6:30pm, Monday to Friday
Dispensary: 8:30am to 1pm, 2pm to 6pm, Monday to Friday
Out of hours
When we’re closed, contact 111 by phone or use 111 online. In an
emergency, always call 999.
Accessibility of our building
Our building is designed for disabled access, including:
- automatic doors in the main areas
- a ramp at the entrance
- a call button outside the building
- an intercom in the lobby
If you need help, please let us know when you arrive — some disabilities aren’t visible, so
don’t assume we’ll already know. We also welcome suggestions on how to make your visit
easier.